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Customer Experience Consultant
- Exciting opportunity to commence a role in a rapidly growing business
- A chance to utilise your customer service proficiency to assist with claim res
About Our Client
Our client is an established name in the Fleet Industry and is seeking two highly motivated individuals to provide excellent service to their growing customer base. Providing outstanding customer experience is crucial as the client regards customer feedback in relation to service as being a critical driver for business growth. Cultural fit is a necessity as their team is growing in size and they are looking for an individual who's vision is aligned with theirs.
This is a rare opportunity for the right individual to join a business with huge growth potential in a multi-faceted customer service role. This is a full-time permanent position and there are certainly concrete progression opportunities across the business. The expectations of the successful applicant include, but are not limited to:
- Receiving inbound and conducting outbound calls to provide excellent customer service in relation to claim resolutions
- Generating leads for new business and identifying opportunities to up and cross sell
- Providing an ongoing high standard of customer service including adherence in relation to KPI expectations
- Excellent spelling and grammar skills and ability to type at a fast rate
- Liaising effectively with co-workers and various stakeholders
- General administration tasks and various ad hoc responsibilities
- Adhering to internal deadlines where applicable
- A high level of drive and enthusiasm!
The Successful Applicant
The successful applicant will ideally have experience working within a customer service/call centre environment. Experience in the Fleet Industry is preferred, but not essential. The ability to identify and refer leads for business development and sales is crucial. The candidate will need to be resilient, quick thinking and pay close attention to detail, and be able to resolve complex customer claims in an effective manner. The service provided by the client is utilised by a multitude of consumers meaning the potential for development is unlimited.
What's on Offer
- Huge opportunity for career progression
- Convenient CBD-fringe location
- Ability to develop within a rapidly growing organisation