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Customer Service Officer - Inbound
- Fantastic team culture and community feel to the office
- Professional and reputable financial services business
About Our Client
Our client is a leading business across the financial services sector and they are now seeking to appoint a new Customer Service Officer to join their inbound team. This opportunity will see you attending to customer and business based enquiries relating to products and services and identifying opportunities to create an all round experience for members.
With a presence in the Australian market for the past 32 years, our client pride themselves on putting their customers first and developing successful customer service consultants to assist with delivering this promise.
As a Customer Service Officer your role and responsibilities will be but not limited to:
- First point of contact for all customer queries
- New account requests and set up of client details
- Consulting through products and services to ensure the best solutions is offered
- Up-selling products where appropriate
- Working towards KPI targets
- Conflict resolution and account investigations
- CRM database management
The Successful Applicant
To be a successful candidate for this position you will ideally possess the following:
- Passion for delivering impeccable customer service and ability to tailor your communication skills to your end user
- Proactive approach to problem solving and enjoy achieving goals and targets
- Ability to take live calls and process data entry simultaneously
- Previous experience within a high volume inbound customer service position will be highly desirable, along with experience within the financial sector
What's on Offer
This position is based in Perth CBD with excellent working offices and facilities. The company offices are close to local amenities and your role will be based on a roster, with flexible start times. For this position, you will not be required to work past 6pm.
The salary available for this role is $45,000 + Superannuation, however this is negotiable depending on the level of experience a candidate demonstrates.
If you believe you are a professional and diligent individual, and enjoy building rapport and providing high levels of customer service, apply now.