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Customer Service Officer
Good location to transport
Excellent career growth oppertunity
About Our Client
They have operated for more than 100 years and have pushed and innovated in their industry. They are well known throughout Australia amongst competitors. They have a absolute focus on striving for excellency, efficiency, and service for their customers and clients. They manage big name accounts and due to their expansion need a excellent customer service person who has driven motivation to succeed.
- Managing inbound contacts and assist with advice and product selection;
- Build awareness of company brand and open new opportunities;
- Conducting outbound follow up calls and provide solutions quickly to consumers;
- Schedule deliveries and appointments;
- Advising on relevant packages and services to customers and clients (up-sell);
- Identifying opportunities and managing existing relationships with high quality and professionalism;
- Meeting individual and team KPI's;
- Order processing is a plus!
The Successful Applicant
- Passionate about driving and producing results;
- Must be open to learning and development for term of contract;
- Able to adhere, and grow in part of a successful team;
- Must have strong ability to communicate effectively, and influence others positively;
- Must be able to handle problems efficiently and provide solutions;
- Preferably have a customer service background.
What's on Offer
- You will work in a dedicated team of customer service professionals with a competitive hourly rate.
- Full and ongoing training provided
- Great location
- Career growth and experience for future opportunities
- The candidate will gain transferable skills to further grow as professions