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Customer Service Representative | Government Role
- Exciting CBD offices
- Career progression
About Our Client
Our client is a government agency who pride themselves on delivering quality services and also having up-to-date knowledge on legislation to provide accurate advice to their customers and clients. Our client is now seeking hardworking employees to join their dedicated Customer Service team. This is a great opportunity to further your career and skill set within the Government sector.
Your key responsibilities will include:
- Being the first point of contact for all clients, businesses and customers and providing them with exceptional service;
- Ensuring that all calls are answered in a prompt and professional manner along with responding to customer enquiries;
- Providing up to date information on guidelines, legislation's and policies to customers; and
- Professionally handling customer complaints.
The Successful Applicant
The successful candidate will have at least one year experience in a Customer Service role and have exceptional written and verbal communication skills. This role also requires you to work autonomously alongside having the ability to work in a dedicated team. Exposure to government guidelines and regulations is highly desirable but not a must as training is provided.
What's on Offer
The opportunity to work for a government agency who are known for their high standard of services. The successful candidate will have the chance to work in a dedicated team of employees in the heart of Sydney's CBD. A competitive hourly rate will be offered to the right candidate, pending the right experience.