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Insights from the 2019 Salary Benchmark Report
The Page Personnel Salary Benchmark is our annual salary report developed to provide insights on employment trends and salary ranges in sectors such as construction, logistics, customer service, finance, and more.
Here, we look at some of the key insights from this year’s report, including in-demand jobs, industry movements, and what these trends mean for hiring managers and candidates alike.
Contracting and blue collar industries slated for growth
This year, growing demand for flexible work arrangements from candidates will see contracting roles increase, with a focus on freelance contracts. There will also be a renewed focus on the blue collar sector: with Australia close to full employment in the labour industry, companies should be prepared to move quickly to compete for top talent at the blue collar end of the market. From a candidate perspective, 2019 will herald new opportunities for labourers as demand for skilled workers grows.
Construction on the rise
With a 20 per cent increase in the number of construction jobs posted over the past 12 months, companies hiring in the sector should plan carefully and be prepared to move quickly to secure the best candidates on the market. Growth in high-density residential, commercial and major infrastructure projects continues along the east coast in particular in increasing ongoing, long-term labour hire demand.
Highly skilled candidates can expect to see plenty of opportunities on the horizon this year, with companies incentivising retention by paying salaries well above award rates. In particular, those in skilled trades – such as qualified electricians, plumbers and carpenters – will be in highest demand, alongside machine operators, welders and boilermakers, skilled general labourers, dogmen, and riggers.
People skills still key for customer service, even in the digital age
Despite the trend towards digitally-led customer experiences such as digital customer service centres and web chats, high-calibre candidates with effective interpersonal skills are still highly sought-after as consumer demand for person-to-person experiences remains strong.
Candidates with a hybrid mix of people skills and digital capabilities can expect to see plenty of opportunities in the customer service space, with particular demand for workers with experience in online customer service channel management, as well as core roles such as customer service officers, sales support coordinators, call centre representatives, and senior customer service representatives.
Demand for finance and accounting professionals high in infrastructure, not-for-profit, and education sectors
The financing and accounting industry has seen a 17 per cent increase in the number of positions in the last 12 months, with the infrastructure, education, and NFP sectors in particular seeking skilled professionals in the field. A shortage in payroll professionals is also driving demand for candidates to fill roles such as payroll officer, accounts receivable officer, senior payroll officer, and senior accounts officer.
Companies looking to attract the best talent with the finance and accounting sector should consider developing a job share environment to offer more flexible working conditions and appeal to professionals looking for varied learning opportunities.
Logistics talent falls short of demand
The logistics industry has seen a 33 per cent increase in the number of positions listed in the last 12 months, but there remains a shortage of professionals with key skills such as automated warehouse and ERP management. As such, there has been an increase the number of companies hiring overseas professionals on skilled visas.
This year, logistics professionals who are multi-skilled and capable of overseeing to all aspects of warehousing can expect to attract the highest salaries. In particular, roles such as general hand, forklift operator, machine operator, truck driver, and fitter are in high demand.
Hybrid roles a key focus in office support
The focus on hybrid roles is set to increase in the office support sphere throughout 2019, as businesses continue to work smarter and enhance their footprint within the technology space. Reception roles in particular continue to be multi-faceted, requiring a strong administrative skill set spanning many areas.
Many companies are also exploring the temporary-to-permanent option when it comes to hiring. Roles such as receptionist, legal assistant, personal assistance, executive assistance, and office manager are in particularly high demand, with the most desirable candidates having cross-functional experience and an aptitude for learning. On average, jobs in office support attract the highest number of applicants per role, so professionals looking to move into a new role should expect a high level of competition during their job search.
Overall, job seekers are optimistic about the year ahead, with 75 per cent expecting to have better opportunities for skills development in 2019 and 50 per cent expecting better remuneration. Skills development is one of the top drivers for job change in Australia, alongside gaining a higher salary and better work-life balance. As such, companies looking to expand their teams this year should focus on training, remuneration, and flexible working arrangements during the talent acquisition process.