While the office support sector understandably experienced lower job flows due to enforced COVID-19 lockdowns last year, once they began to lift, signs of positivity quickly returned, however, a new report has identified a talent shortage.

According to the Page Personnel Talent Trends 21 report, which compiled the responses of over 5,500 businesses and 21,000 employees across APAC, the four key roles in Australia’s office support space with talent shortages are receptionists, administrators, personal assistants and executive assistants (EA).

The report also expects the sector to continue to bounce back in 2021, particularly for temporary office support roles, due to the headcount flexibility and the reassurance of a ‘trial period’ during these more uncertain times.

Key talent attraction and retention strategies within the office support space, which includes attractive salaries and genuine workplace flexibility, were also identified.

The Talent Trends 21 report provides insights into what businesses and employees experienced in 2020, practical learnings and what is anticipated in 2021 including salary expectations. Click the image below to see our current office support jobs in Australia.

Taking advantage of the office support talent shortage

If you think about it, most industries require some sort of office personnel or staff, which means that those aiming to join the office support profession, or looking to advance their careers here, are fortunate to choose from a variety of exciting opportunities.

In addition to this, office support functions are also quite varied. For example:

  • Administrators
  • Executive Assistants (Manager, GM and CEO levels)
  • Receptionists
  • HR Admin
  • Project Administrators
  • Contract Administrators
  • Sales Admin
  • Data Entry
  • Office Manager
  • Office Assistant
  • Legal Secretary
  • Personal Assistant
  • Team Secretary

Even further to this, a single office support role can tend to overlap with a number of the functions above, providing you with a diverse, mixed and wide-ranging experience at a day-to-day level.

So in order to leverage the talent gap and land your next great role, it’s crucial to sell your skills on your CV and cover letter. When it comes to office support jobs, the secret is to break down that particular role into the key skills that are and will be expected of you.

Check out how to write a strong CV for administration roles, as well as how you can boost your cover letter for administration roles.

Remember, exceptional administration professionals are highly valued and sought after by companies that truly understand the importance of this function.

The changing role of EAs

Traditionally, the role of an EA has been to provide support to their executive to enable them to concentrate on the business’s principle objectives and priorities. However, the responsibilities of an EA have now expanded into project management, strategic planning and even budget, office and HR management. This is important for job seekers to understand, particularly those who are growing their experience. Are there ways you can build your skills and knowledge in these areas?

According to Lydia Hart, EA and Leader of Business Support Admin at Roy Hill, resilience, agility and consistency each play a critical role towards EA success, particularly in the current climate. She believes businesses should be empowering and engaging their EAs to help them reach their potential in a business recovery setting. So showing you have the right attitude to lead the support administration of a company will be highly valued in this climate. 

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