Credit Collections Officers

Reporting to the Credit Manager, your role will include:

• Collection of overdue accounts within approved guidelines and policies.

• Arrange debt recovery actions to support business requirements and processes.

• Negotiate and maximise customer payments to enable customers to pay off their current and future debt in line with their capacity to pay.

• Manage customer enquiries with empathy, resilience and negotiate a resolution by working within business processes and legislation.

• Answer customer requests in a timely manner (received via telephone or electronically), ensuring overall customer satisfaction.

• Provide relevant support services to customers and identify their needs based on each interaction.

• Minimise EWOV escalations by working with the customer to find a reasonable and completed resolution.

• Adhere and advocate Customer Service standards, policies and legislation.

• Network and establish relationships with key stakeholders outside of your immediate team to ensure you are kept up-to-date and informed, to deliver consistent and accurate information to customers, resulting in overall customer satisfaction.

• Communicate with influence while maintaining a professional manner with key stakeholders internally and externally.