Credit Officer

South Eastern Suburbs Melbourne Permanent
  • Career progression opportunities
  • Great workplace culture

About Our Client

Our client is known as an employer of choice and have outstanding employee retention rates. They provide a collaborative team environment and excellent work-life balance in the south east suburbs.

Job Description

Reporting to the Credit Manager, your role will include:

  • Collection of overdue accounts within approved guidelines and policies.
  • Arrange debt recovery actions to support business requirements and processes.
  • Negotiate and maximise customer payments to enable customers to pay off their current and future debt in line with their capacity to pay.
  • Manage customer enquiries with empathy, resilience and negotiate a resolution by working within business processes and legislation.
  • Answer customer requests in a timely manner (received via telephone or electronically), ensuring overall customer satisfaction.
  • Provide relevant support services to customers and identify their needs based on each interaction.

The Successful Applicant

The ideal candidates will have extensive Credit/Collections experience within a high volume, consumer-based environment. They will demonstrate exceptional communication skills and the ability to work collaboratively in a team. The ideal candidate will be relationship focused and be strong with systems.

What's on Offer

  • Great workplace culture
  • Career progression opportunities
Contact
Charles MacCallum
Quote job ref
107477112
Phone number
+61 3 8616 6211

Job summary

Specialisation
Job Type:
Consultant name
Charles MacCallum
Consultant phone
+61 3 8616 6211
Job Reference
107477112