Customer Service Consultant
Permanent, Full-Time Opportunity
About Our Client
Our client is an industry leader in solar energy and renewable resources. They are a growing business and with recent government grants they have experience large business growth and need you to join their team. They are looking for someone who values customer first commitment and someone who will go above and beyond to join their award-winning company on a permanent basis. This opportunity is excellent for an outstanding Customer Service Officer to have long term stability in a growing organisation.
Reporting to the Managing Director, your main role and responsibilities will include:
- Receiving inbound Customer Service calls regarding stock, products and prices.
- Process customer requirements on a business to consumer/business basis.
- Assisting the accounts team with arranging credits for damaged and undelivered products.
- Informing customers of ETA's, delays or issues and calling them for payments and feedback on service.
- Building customer relationships through outstanding customer services
- Ad-hoc duties as requested by the management team.
The Successful Applicant
We are looking for a customer service professional. A candidate who has a passion for providing the best outcome for their customers every time, with high attention to detail. Ideally, you can work collaboratively amongst a wider team, with the same goal in mind. Someone who can work effectively in a fast-paced exciting environment is a must. Prior experience using multiple CRM systems will be highly valued, as well as having experience in a phone-based customer service environment. Someone who has logical thinking and can show excellent initiative when problem solving would be great attribute to have for this role!
What's on Offer
You would be joining a hardworking, friendly team that recognise and celebrate outstanding employees plus additional benefits of:
- Open plan offices with plenty of space.
- Free on-site parking!
- Permanent Role
- Up to $60K plus superannuation
- Truganina Location