Customer Service Manager

Campbelltown Permanent
  • Great Working Environment
  • Career Opportunity

About Our Client

Our client is within the Australian catering and hospitality supplies industry and have had rapid growth over the last year!

Job Description

  • Ensure customer service procedures, policies and standards are implemented
  • Improve customer experience on a day to day and long-term basis
  • Handle customer enquiries
  • Ensure customer enquiries are followed up and actioned in a timely manner
  • Continuously work on efficiency throughout the customer service division by working with all states and departments
  • Monitor and ensure delivery schedules, times and commitments being met by customers when placing orders to assist operational flow and process
  • Stay up to date with product knowledge and industry day to day movements

The Successful Applicant

  • Ideally have 1+ year's experience in a similar role or banking industry
  • High attention to detail
  • Speedy delivery and professional client interaction
  • Ability to prioritise well and manage your daily schedule to ensure deadlines are met
  • Demonstrate consistent standards and the highest level of technical proficiency
  • Demonstrate a strong customer focus with a positive, can-do attitude
  • Proactive and self-motivated, with the ability to take initiative without being told what to do
  • Excellent communication skills and dedication to setting realistic client expectations
  • Ability to complete loan servicing, effectively request and scrutinise documents, identify liabilities and ensure high quality of all documents
  • Strong problem-solving skills
  • Ability to follow instructions and ask questions when uncertain



What's on Offer

  • Great working opportunity
  • Friendly and welcoming team
  • On-Site parking
  • Ability to expand Skills and Knowledge
Contact
Shay Elliott
Quote job ref
107478504
Phone number
+61 2 8221 8159

Job summary

Function
Specialisation
Location
Job Type:
Consultant name
Shay Elliott
Consultant phone
+61 2 8221 8159
Job Reference
107478504