Customer Service Representative
Supportive working environment fostering a culture of ongoing career development
Fast growing Australian based company
About Our Client
Our client is a quickly growing Australian company specialising in providing foreign exchange. Headquartered in Melbourne, the organisation has a global presence with expertise in foreign exchange, commodities & cryptocurrencies- providing exceptional financial services through a broad range of global financial markets.
As a customer service representative you will:
- Answering all incoming enquiries (email, telephone & live chat) and providing excellent customer service with each enquiry.
- Providing clients with knowledge and support in regards to basic trading, technical & operational assistance.
- Being able to explain end-to-end processes of customer applications to new and existing customers with confidence & authority.
- Advising clients with queries relating to account management.
- Ensure all data queries are responded to accurately and efficiently.
- Provide assistance in the implementation of new procedures and processes
The Successful Applicant
- You are a vibrant and self-motivated individual who works well in a team environment
- Have the ability to build relationships with customers & develop strong rapport with clients.
- You will be competent with computers and applications; above average data entry skills.
- You will have excellent verbal & written communication skills and work autonomously with a team goal in mind.
- Demonstrate both resilience and empathy when working clients.
- You are highly motivated, professional individual who takes pride in providing exceptional customer service within a fast-paced environment.
- Have a drive to learn new products and procedures.
- Ability to think analytically and troubleshoot day-to-day issues
What's on Offer
This is an exciting opportunity for a young graduate and/or junior to join a reputable Australian company with plenty of room for you to learn and grow your career in a fun and vibrant working environment. Extensive training and coaching provided to ensure onging success in the role.